Questions business owners ask
Straight answers about bookings, deposits, staff, branches and what it costs.
What is ArtizanSquare for business owners?
ArtizanSquare for business owners is a business-management dashboard for appointment and walk-in businesses - salons, barbershops, spas, nail and beauty studios, restaurants, clinics, hotels and tailors. It handles bookings and walk-in visits on one calendar, takes deposits, runs memberships, manages staff permissions across branches, answers Instagram, Facebook and WhatsApp messages, and reports revenue, visits and payment mix. Your venue also gets a public page customers can book from.
How does ArtizanSquare help a business grow?
ArtizanSquare helps a business grow in four ways it can point at. It puts you where customers are already searching, through a public bookable page and a Google Business Profile you can keep current from one place. It stops revenue leaking, through deposits on the services that get no-showed. It makes income repeat, through membership tiers with entitlements tracked automatically. And it does the follow-up work - review requests after every visit, replies to DMs at 11pm - that owners otherwise never get round to.
Does ArtizanSquare handle walk-ins as well as online bookings?
Yes. Walk-ins are first-class on ArtizanSquare, not an afterthought. Your front desk checks a customer in with the services they are having, the visit board shows everyone currently in the venue, and checking them out closes the visit, records the takings and sends their review request. Walk-in visits and online bookings sit on the same calendar, so the diary is never split between an app and a paper book.
Can I take a deposit so customers stop no-showing?
Yes. You can set a deposit on any individual service, as a percentage or a fixed amount, and the service form shows the exact naira figure your customer will be charged - booking fee included - before you save it. If the customer does not turn up, marking them absent settles the deposit and states every amount first: what they paid, what your business keeps, and the 20% share we take, which we only earn when a deposit is actually forfeited.
Can my staff use the dashboard without seeing my revenue?
Yes. Staff permissions on ArtizanSquare are set per area rather than as one admin switch. You invite someone by their ArtizanSquare username and enable only what they need - the visit log, services, memberships, staff, analytics or subscription. A receptionist can run check-ins all day with analytics switched off. Payouts and the branch network are owner-only regardless of what else you grant.
Does ArtizanSquare work for a business with more than one branch?
Yes. ArtizanSquare supports a venue network, where each branch keeps its own address and its own public business page while remaining part of one network you manage from a single workspace. Branches are owner-only, so staff at one location do not get the keys to the rest of the network.
Can it reply to my Instagram and WhatsApp messages?
Yes. Instagram, Facebook and WhatsApp messages and post comments arrive in one ArtizanSquare inbox, and an AI assistant can answer them from a business brief you write and edit yourself. Before you switch it on, the dashboard shows you the real appointment slots it would give away, how those customers would pay, and the exact list of situations where it stops and hands the conversation back to you.
What does it cost to manage my business on ArtizanSquare?
ArtizanSquare has a free forever tier, and paid plans start with a 14-day trial. The trial takes a one-off ₦100 registration fee and saves your card so the plan continues without interruption; cancel before the trial ends and nothing further is charged. When a customer pays a booking deposit through us we keep a small share and send you the rest, and that percentage falls as you move up a plan. Verification is free on every plan, including Free.
Do I have to move my existing customers over first?
No. You can start with an empty dashboard and let it fill as customers come through the door, because every walk-in you check in creates the customer record for you. Importing your Google Business Profile brings your hours, services, categories and photos across in under a minute, so the venue itself is set up without retyping anything.
What kinds of businesses is ArtizanSquare built for?
ArtizanSquare is built for businesses that sell time and service rather than shipped goods: hair salons, barbershops, spas and med spas, nail and beauty studios, waxing studios, restaurants, hotels, dental and medical clinics, tailors and fashion studios. What they share is a diary, a service menu, staff on a rota, and customers who need a reason to come back.